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GRI and SASB Content Index

For the Materiality Disclosures Service, the GRI Services Team checked that the GRI Content Index is clearly set out and that the references for items 102-40 to 102-49 match the corresponding contents in the Report. The Materiality Disclosures Service was performed on the German version of the report.

GRI Standards and DisclosuresSASB DisclosuresGENERAL STANDARD DISCLOSURESReference/Information
GRI 101: 2016 FOUNDATION 
GRI 102: 2016 GENERAL DISCLOSURES 
 ORGANISATIONAL PROFILE 
GRI 102-1 Name of the organisationSwiss Life Holding Ltd
GRI 102-2 Activities, brands, products and servicesp. 8-14, 97-99
GRI 102-3 Location of headquartersZurich
GRI 102-4 Location of operationsp. 5
GRI 102-5 Ownership and legal formp. 30-34
GRI 102-6 Markets servedp. 5
GRI 102-7 Scale of the organisationp. 4-5
GRI 102-8 Information on employees and other workersp. 120, 131
GRI 102-9 Supply chainp. 109-111
GRI 102-10 Significant changes to the organisation and its supply chainNo significant changes
GRI 102-11 Precautionary principle or approachp. 88
GRI 102-12 External initiativesp. 114-115, 151
GRI 102-13 Membership of associationsp. 114-115, 151
  STRATEGY 
GRI 102-14 Statement from senior decision-makerp. 85
  ETHICS AND INTEGRITY 
GRI 102-16 Values, principles, standards and norms of behaviourp. 106-108, p. 119
  GOVERNANCE 
GRI 102-18 Governance structurep. 50
  STAKEHOLDER ENGAGEMENT 
GRI 102-40 List of stakeholder groupsp. 149
GRI 102-41 Collective bargaining agreementsp. 135
GRI 102-42 Identifying and selecting stakeholdersp. 149
GRI 102-43 Approach to stakeholder engagementp. 149
GRI 102-44 Key topics and concerns raisedp. 149
  REPORTING PRACTICE 
GRI 102-45 Entities included in the consolidated financial statementsp. 312
GRI 102-46 Defining report content and topic boundariesp. 88
GRI 102-47 List of material topicsp. 88
GRI 102-48 Restatements of informationNo significant changes
GRI 102-49 Changes in reportingp. 88
GRI 102-50 Reporting period01.01.2020–31.12.2020
GRI 102-51 Date of most recent reportSustainability Report 2019, published in March 2020
GRI 102-52 Reporting cycleAnnual
GRI 102-53 Contact point for questions regarding the reportMedia Relations, p. 348
GRI 102-54 Claims of reporting in accordance with the GRI standardsp. 149
GRI 102-55 GRI content indexp. 152–156
GRI 102-56 External assuranceNone

GRI Standards and DisclosuresSASB DisclosuresTOPIC-SPECIFIC STANDARDS AND DISCLOSURESReference/InformationOmission
GRI 200ECONOMIC  
GRI 201: 2016 ECONOMIC PERFORMANCE  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 93 
GRI 201-1 Direct economic value generated and distributedp. 164–170 
GRI 202-2 Financial implications and other risks and opportunities due to climate changep. 80, p. 101-102, p. 104 
GRI 203: 2016 INDIRECT ECONOMIC IMPACTS 
GRI 103: 2016
103-1/103-2/103-3
 Management approach 
GRI 203-1 Infrastructure investments and services supportedp. 104-105 
GRI 203-2 Significant indirect economic impactsp. 80 
 SELF-DETERMINED LIFE IN TIMES OF DEMOGRAPHIC CHANGE / PRODUCTS, SERVICES AND ADVICE  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 97-99 
 FN-IN-000.ANumber of current policies by segmentNot relevant 
 FN-IN-410b.1Net premiums written for energy efficiency and low-carbon technologiesNot relevant 
 FN-IN-410b.2Description of products or product characteristics, promotion of health, safety and/or environment-friendly behaviourSwiss Life has been offering premium rates in Switzerland for several years, distinguishing between smokers and non-smokers. Thus the risk premium in death benefit insurance for a nonsmoker is lower than for a smoker. Although mostly actuarially based, Swiss Life thus creates an incentive to lead a lifestyle that is conducive to longer life expectancy. 
 RESPONSIBLE INVESTMENT 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 101 
 FN-IN-410a.1Total number of investments by industry and asset classp. 101 
 FN-IN-410a.2Description of the approach to incorporating ESG factors into investment management processes and strategiesp. 102-105 
 RESPONSIBLE REAL ESTATE MANAGEMENT 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 104-105 
 DIGITALISATION  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 100 
GRI 205: 2016 ANTI-CORRUPTION 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 106–108 
GRI 205-3 Confirmed incidents of corruption and actions takenNone 
GRI 206: 2016 ANTI-COMPETITIVE BEHAVIOUR 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 106–108 
GRI 206-1 Legal actions for anti-competitive behaviour, anti-trust and monopoly practicesNone 
 RISK MANAGEMENT  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 79–82 
 FN-IN-450a.1Probable maximum loss (PML) of insured products as a result of weather-related natural disastersNot relevant 
 FN-IN-450a.2Financial losses from insurance payments for modelled and non-modelled natural disasters by type of event and geographic regionNot relevant 
 FN-IN-450a.3Description of the approach to incorporating environmental risks into insurance business processes for individual contracts and the management of company-wide risksp. 90, 98 
 FN-IN-550a.1Exposure with respect to derivative instruments, by categoryp. 242-246 
 FN-IN-550a.1Total fair value of securities transactions in relation to collateral assetsp. 242-246 
 FN-IN-550a.3Description of the approach to managing capital- and liquidity-related risks in relation to systemic non-insurance activitiesp. 207 
GRI 300 ENVIRONMENTAL 
GRI 301: 2016 MATERIALS  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 139–143 
GRI 301-1 Materials used by weight or volumep. 141 
GRI 301-2 Recycled input materials usedp. 141 
GRI 302: 2016 ENERGY  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 139–143 
GRI 302-1 Energy consumption within the organisationp. 141 
GRI 302-2 Energy consumption outside of the organisationp. 141 
GRI 302-3 Energy intensityp. 141 
GRI 302-4 Reduction of energy consumptionp. 141 
GRI 305: 2016 EMISSIONS 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 139–143 
GRI 305-1 Direct (Scope 1) GHG emissionsp. 141 
GRI 305-2 Energy indirect (Scope 2) GHG emissionsp. 141 
GRI 305-3 Other indirect (Scope 3) GHG emissionsp. 141 
GRI 305-4 GHG emissions intensityp. 141 
GRI 305-5 Reduction of GHG emissionsp. 141 
GRI 308: 2016 SUPPLIER ENVIRONMENTAL ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 109–111 
GRI 308-1 New suppliers that were screened using environmental criteriap. 109–111 
GRI 400 SOCIAL  
 PEOPLE CENTRICITY 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 94 
  Net promoter score (NPS)p. 95 
 FN-IN-270a.3Customer retention rateSwiss Life is currently not publishing any complaints figures. Information on customer satisfaction can be found on pages 94-95. 
FN-IN-270a.4Product information for customersp. 97–98 
GRI 401: 2016 EMPLOYMENT 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 119–122 
GRI 401-1 New employee hires and employee turnoverp. 121, 126 
GRI 401-3 Parental leavep. 123–124 
GRI 402: 2016 LABOUR/MANAGEMENT RELATIONS 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 118–138 
GRI 402-1 Minimum notice periods regarding operational changesp. 78 
GRI 403: 2018 OCCUPATIONAL HEALTH AND SAFETY  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 132–134 
GRI 403-1 Occupational health and safety management systemp. 132 
GRI 403-2 Hazard identification, risk assessment and incident investigationp. 132–134 
GRI 403-3 Occupational health servicesp. 132–134 
GRI 403-4 Worker participation, consultation and communication on occupational health and safetyp. 132–135 
GRI 403-5 Worker training on occupational health and safetyp. 133 
GRI 403-6 Promotion of worker healthp. 133 
GRI 403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationshipsp. 109–111 
GRI 403-9 Work-related injuriesp. 134 
GRI 403-10 Work-related ill healthp. 134 
GRI 404: 2016 TRAINING AND EDUCATION 
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 125–126 
GRI 404-2 Programs for upgrading employee skills and transition assistance programsp. 125–126 
GRI 404-3 Percentage of employees receiving regular performance and career development reviewsp. 120 
GRI 405: 2016 DIVERSITY AND EQUAL OPPORTUNITY  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 129–131 
GRI 405-1 Diversity of governance bodies and employeesp. 129 
GRI 405-2 Ratio of basic salary and remuneration of women to menp. 130–131 
GRI 406: 2016 NON-DISCRIMINATION  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 129–131 
GRI 406-1 Incidents of discrimination and corrective actions takenNone 
GRI 412: 2016 HUMAN RIGHTS ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 101–111 
GRI 412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screeningp. 101–111 
GRI 414: 2016 SUPPLIER SOCIAL ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 109–111 
GRI 414-1 New suppliers that were screened using social criteriap. 109–111 
GRI 415: 2016 PUBLIC POLICY  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 114–115 
GRI 415-1 Political contributionsp. 114–115 
GRI 417: 2016 MARKETING AND LABELING  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 97–99 
GRI 417-1 Requirements for product and service information and labelingp. 97–99 
GRI 417-2FN-IN-270a.1Incidents of non-compliance concerning product and service information and labelingNone 
 FN-IN-270a.2Ratio of appeals to claims madeSwiss Life is currently not publishing any complaints figures. Information on customer satisfaction can be found on pages 99-101. 
GRI 418: 2016 CUSTOMER PRIVACY  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 106–108 
GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer datap. 108 
GRI 419: 2016 SOCIO ECONOMIC COMPLIANCE  
GRI 103: 2016
103-1/103-2/103-3
 Management approachp. 106–108 
GRI 419-1 Non-compliance with laws and regulations in the social and economic areap. 107