Sustainability Report
For the Materiality Disclosures Service, the GRI Services Team checked that the GRI Content Index is clearly set out and that the references for items 102-40 to 102-49 match the corresponding contents in the Report. The Materiality Disclosures Service was performed on the German version of the report.
| GRI Standards and Disclosures | SASB Disclosures | GENERAL STANDARD DISCLOSURES | Reference/Information |
| GRI 101: 2016 | FOUNDATION | ||
| GRI 102: 2016 | GENERAL DISCLOSURES | ||
| ORGANISATIONAL PROFILE | |||
| GRI 102-1 | Name of the organisation | Swiss Life Holding Ltd | |
| GRI 102-2 | Activities, brands, products and services | p. 8-14, 97-99 | |
| GRI 102-3 | Location of headquarters | Zurich | |
| GRI 102-4 | Location of operations | p. 5 | |
| GRI 102-5 | Ownership and legal form | p. 30-34 | |
| GRI 102-6 | Markets served | p. 5 | |
| GRI 102-7 | Scale of the organisation | p. 4-5 | |
| GRI 102-8 | Information on employees and other workers | p. 120, 131 | |
| GRI 102-9 | Supply chain | p. 109-111 | |
| GRI 102-10 | Significant changes to the organisation and its supply chain | No significant changes | |
| GRI 102-11 | Precautionary principle or approach | p. 88 | |
| GRI 102-12 | External initiatives | p. 114-115, 151 | |
| GRI 102-13 | Membership of associations | p. 114-115, 151 | |
| STRATEGY | |||
| GRI 102-14 | Statement from senior decision-maker | p. 85 | |
| ETHICS AND INTEGRITY | |||
| GRI 102-16 | Values, principles, standards and norms of behaviour | p. 106-108, p. 119 | |
| GOVERNANCE | |||
| GRI 102-18 | Governance structure | p. 50 | |
| STAKEHOLDER ENGAGEMENT | |||
| GRI 102-40 | List of stakeholder groups | p. 149 | |
| GRI 102-41 | Collective bargaining agreements | p. 135 | |
| GRI 102-42 | Identifying and selecting stakeholders | p. 149 | |
| GRI 102-43 | Approach to stakeholder engagement | p. 149 | |
| GRI 102-44 | Key topics and concerns raised | p. 149 | |
| REPORTING PRACTICE | |||
| GRI 102-45 | Entities included in the consolidated financial statements | p. 312 | |
| GRI 102-46 | Defining report content and topic boundaries | p. 88 | |
| GRI 102-47 | List of material topics | p. 88 | |
| GRI 102-48 | Restatements of information | No significant changes | |
| GRI 102-49 | Changes in reporting | p. 88 | |
| GRI 102-50 | Reporting period | 01.01.2020–31.12.2020 | |
| GRI 102-51 | Date of most recent report | Sustainability Report 2019, published in March 2020 | |
| GRI 102-52 | Reporting cycle | Annual | |
| GRI 102-53 | Contact point for questions regarding the report | Media Relations, p. 348 | |
| GRI 102-54 | Claims of reporting in accordance with the GRI standards | p. 149 | |
| GRI 102-55 | GRI content index | p. 152–156 | |
| GRI 102-56 | External assurance | None |
| GRI Standards and Disclosures | SASB Disclosures | TOPIC-SPECIFIC STANDARDS AND DISCLOSURES | Reference/Information | Omission |
| GRI 200 | ECONOMIC | |||
| GRI 201: 2016 | ECONOMIC PERFORMANCE | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 93 | ||
| GRI 201-1 | Direct economic value generated and distributed | p. 164–170 | ||
| GRI 202-2 | Financial implications and other risks and opportunities due to climate change | p. 80, p. 101-102, p. 104 | ||
| GRI 203: 2016 | INDIRECT ECONOMIC IMPACTS | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | |||
| GRI 203-1 | Infrastructure investments and services supported | p. 104-105 | ||
| GRI 203-2 | Significant indirect economic impacts | p. 80 | ||
| SELF-DETERMINED LIFE IN TIMES OF DEMOGRAPHIC CHANGE / PRODUCTS, SERVICES AND ADVICE | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 97-99 | ||
| FN-IN-000.A | Number of current policies by segment | Not relevant | ||
| FN-IN-410b.1 | Net premiums written for energy efficiency and low-carbon technologies | Not relevant | ||
| FN-IN-410b.2 | Description of products or product characteristics, promotion of health, safety and/or environment-friendly behaviour | Swiss Life has been offering premium rates in Switzerland for several years, distinguishing between smokers and non-smokers. Thus the risk premium in death benefit insurance for a nonsmoker is lower than for a smoker. Although mostly actuarially based, Swiss Life thus creates an incentive to lead a lifestyle that is conducive to longer life expectancy. | ||
| RESPONSIBLE INVESTMENT | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 101 | ||
| FN-IN-410a.1 | Total number of investments by industry and asset class | p. 101 | ||
| FN-IN-410a.2 | Description of the approach to incorporating ESG factors into investment management processes and strategies | p. 102-105 | ||
| RESPONSIBLE REAL ESTATE MANAGEMENT | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 104-105 | ||
| DIGITALISATION | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 100 | ||
| GRI 205: 2016 | ANTI-CORRUPTION | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 106–108 | ||
| GRI 205-3 | Confirmed incidents of corruption and actions taken | None | ||
| GRI 206: 2016 | ANTI-COMPETITIVE BEHAVIOUR | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 106–108 | ||
| GRI 206-1 | Legal actions for anti-competitive behaviour, anti-trust and monopoly practices | None | ||
| RISK MANAGEMENT | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 79–82 | ||
| FN-IN-450a.1 | Probable maximum loss (PML) of insured products as a result of weather-related natural disasters | Not relevant | ||
| FN-IN-450a.2 | Financial losses from insurance payments for modelled and non-modelled natural disasters by type of event and geographic region | Not relevant | ||
| FN-IN-450a.3 | Description of the approach to incorporating environmental risks into insurance business processes for individual contracts and the management of company-wide risks | p. 90, 98 | ||
| FN-IN-550a.1 | Exposure with respect to derivative instruments, by category | p. 242-246 | ||
| FN-IN-550a.1 | Total fair value of securities transactions in relation to collateral assets | p. 242-246 | ||
| FN-IN-550a.3 | Description of the approach to managing capital- and liquidity-related risks in relation to systemic non-insurance activities | p. 207 | ||
| GRI 300 | ENVIRONMENTAL | |||
| GRI 301: 2016 | MATERIALS | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 139–143 | ||
| GRI 301-1 | Materials used by weight or volume | p. 141 | ||
| GRI 301-2 | Recycled input materials used | p. 141 | ||
| GRI 302: 2016 | ENERGY | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 139–143 | ||
| GRI 302-1 | Energy consumption within the organisation | p. 141 | ||
| GRI 302-2 | Energy consumption outside of the organisation | p. 141 | ||
| GRI 302-3 | Energy intensity | p. 141 | ||
| GRI 302-4 | Reduction of energy consumption | p. 141 | ||
| GRI 305: 2016 | EMISSIONS | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 139–143 | ||
| GRI 305-1 | Direct (Scope 1) GHG emissions | p. 141 | ||
| GRI 305-2 | Energy indirect (Scope 2) GHG emissions | p. 141 | ||
| GRI 305-3 | Other indirect (Scope 3) GHG emissions | p. 141 | ||
| GRI 305-4 | GHG emissions intensity | p. 141 | ||
| GRI 305-5 | Reduction of GHG emissions | p. 141 | ||
| GRI 308: 2016 | SUPPLIER ENVIRONMENTAL ASSESSMENT | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 109–111 | ||
| GRI 308-1 | New suppliers that were screened using environmental criteria | p. 109–111 | ||
| GRI 400 | SOCIAL | |||
| PEOPLE CENTRICITY | ||||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 94 | ||
| Net promoter score (NPS) | p. 95 | |||
| FN-IN-270a.3 | Customer retention rate | Swiss Life is currently not publishing any complaints figures. Information on customer satisfaction can be found on pages 94-95. | ||
| FN-IN-270a.4 | Product information for customers | p. 97–98 | ||
| GRI 401: 2016 | EMPLOYMENT | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 119–122 | ||
| GRI 401-1 | New employee hires and employee turnover | p. 121, 126 | ||
| GRI 401-3 | Parental leave | p. 123–124 | ||
| GRI 402: 2016 | LABOUR/MANAGEMENT RELATIONS | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 118–138 | ||
| GRI 402-1 | Minimum notice periods regarding operational changes | p. 78 | ||
| GRI 403: 2018 | OCCUPATIONAL HEALTH AND SAFETY | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 132–134 | ||
| GRI 403-1 | Occupational health and safety management system | p. 132 | ||
| GRI 403-2 | Hazard identification, risk assessment and incident investigation | p. 132–134 | ||
| GRI 403-3 | Occupational health services | p. 132–134 | ||
| GRI 403-4 | Worker participation, consultation and communication on occupational health and safety | p. 132–135 | ||
| GRI 403-5 | Worker training on occupational health and safety | p. 133 | ||
| GRI 403-6 | Promotion of worker health | p. 133 | ||
| GRI 403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | p. 109–111 | ||
| GRI 403-9 | Work-related injuries | p. 134 | ||
| GRI 403-10 | Work-related ill health | p. 134 | ||
| GRI 404: 2016 | TRAINING AND EDUCATION | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 125–126 | ||
| GRI 404-2 | Programs for upgrading employee skills and transition assistance programs | p. 125–126 | ||
| GRI 404-3 | Percentage of employees receiving regular performance and career development reviews | p. 120 | ||
| GRI 405: 2016 | DIVERSITY AND EQUAL OPPORTUNITY | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 129–131 | ||
| GRI 405-1 | Diversity of governance bodies and employees | p. 129 | ||
| GRI 405-2 | Ratio of basic salary and remuneration of women to men | p. 130–131 | ||
| GRI 406: 2016 | NON-DISCRIMINATION | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 129–131 | ||
| GRI 406-1 | Incidents of discrimination and corrective actions taken | None | ||
| GRI 412: 2016 | HUMAN RIGHTS ASSESSMENT | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 101–111 | ||
| GRI 412-3 | Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | p. 101–111 | ||
| GRI 414: 2016 | SUPPLIER SOCIAL ASSESSMENT | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 109–111 | ||
| GRI 414-1 | New suppliers that were screened using social criteria | p. 109–111 | ||
| GRI 415: 2016 | PUBLIC POLICY | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 114–115 | ||
| GRI 415-1 | Political contributions | p. 114–115 | ||
| GRI 417: 2016 | MARKETING AND LABELING | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 97–99 | ||
| GRI 417-1 | Requirements for product and service information and labeling | p. 97–99 | ||
| GRI 417-2 | FN-IN-270a.1 | Incidents of non-compliance concerning product and service information and labeling | None | |
| FN-IN-270a.2 | Ratio of appeals to claims made | Swiss Life is currently not publishing any complaints figures. Information on customer satisfaction can be found on pages 99-101. | ||
| GRI 418: 2016 | CUSTOMER PRIVACY | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 106–108 | ||
| GRI 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | p. 108 | ||
| GRI 419: 2016 | SOCIO ECONOMIC COMPLIANCE | |||
| GRI 103: 2016 103-1/103-2/103-3 | Management approach | p. 106–108 | ||
| GRI 419-1 | Non-compliance with laws and regulations in the social and economic area | p. 107 |
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