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For the Materiality Disclosures Service, GRI Services reviewed that the GRI content index is clearly presented and the references for Disclosures 102-40 to 102-49 align with appropriate sections in the body of the report. The Materiality Disclosures Service was performed on the German version of the report.

GENERAL STANDARD DISCLOSURESPage number in
Annual Report 2019
GRI 101FOUNDATION (2016) 
GRI 102GENERAL DISCLOSURES (2016) 
ORGANISATIONAL PROFILE 
GRI 102-1Name of the organisationp. 26
GRI 102-2Activities, brands, products and servicesp. 5, p. 8-13, p. 95-96
GRI 102-3Location of headquartersZurich
GRI 102-4Location of operationsp. 5
GRI 102-5Ownership and legal formp. 27-28
GRI 102-6Markets servedp. 5
GRI 102-7Scale of the organisationp. 4-5, p. 119
GRI 102-8Information on employees and other workersp. 119
GRI 102-9Supply chainp. 106-108
GRI 102-10Significant changes to the organisation and its supply chainp. 52
GRI 102-11Precautionary principle or approachp. 87
GRI 102-12External initiativesp. 111-112
GRI 102-13Membership of associationsp. 111-112, p. 141
 STRATEGY 
GRI 102-14Statement from senior decision-makerp. 81
 ETHICS AND INTEGRITY 
GRI 102-16Values, principles, standards and norms of behaviourp. 87-89
 GOVERNANCE 
GRI 102-18Governance structurep. 47
 STAKEHOLDER ENGAGEMENT 
GRI 102-40List of stakeholder groupsp. 140
GRI 102-41Collective bargaining agreementsp. 129
GRI 102-42Identifying and selecting stakeholdersp. 140
GRI 102-43Approach to stakeholder engagementp. 140
GRI 102-44Key topics and concerns raisedp. 140
 REPORTING PRACTICE 
GRI 102-45Entities included in the consolidated financial statementsp. 299
GRI 102-46Defining report content and topic boundariesp. 86
GRI 102-47List of material topicsp. 85
GRI 102-48Restatements of informationNo significant changes
GRI 102-49Changes in reportingp. 84
GRI 102-50Reporting period01.01.–31.12.2019
GRI 102-51Date of most recent reportSustainability Report 2018, published in March 2019
GRI 102-52Reporting cycleAnnual
GRI 102-53Contact point for questions regarding the reportMedia Relations, p.331
GRI 102-54Claims of reporting in accordance with the GRI standardsp. 140
GRI 102-55GRI content indexp. 142-145
GRI 102-56External assuranceNone

TOPIC-SPECIFIC STANDARDSPage number in
Annual Report 2019
Omission
GRI 200ECONOMY  
GRI 201: 2016ECONOMIC PERFORMANCE  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 91
GRI 201-1Direct economic value generated and distributedp. 152-155
GRI 202-2Financial implications and other risks and opportunities due to climate changep. 76-77, p. 99-100, p. 102
GRI 203: 2016INDIRECT ECONOMIC IMPACTS
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 109-110
GRI 203-1Infrastructure investments and services supportedp. 113-116, p. 136-137
GRI 203-2Significant indirect economic impactsp. 88
SELF-DETERMINATION IN TIMES OF DEMOGRAPHIC CHANGE  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 8 
RESPONSIBLE INVESTMENT 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 98-100 
RESPONSIBLE REAL ESTATE MANAGEMENT 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 101-102 
DIGITALISATION  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 97 
GRI 205: 2016ANTI-CORRUPTION 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 103-105 
GRI 205-3Confirmed incidents of corruption and actions takenNone 
GRI 206: 2016ANTI-COMPETITIVE BEHAVIOUR 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 103-105 
GRI 206-1Legal actions for anti-competitive behaviour, anti-trust and monopoly practicesNone 
RISK MANAGEMENT  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 76-78 
GRI 300ENVIRONMENT 
GRI 302: 2016ENERGY  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 132 
GRI 302-1Energy consumption within the organisationp. 133 
GRI 302-3Energy intensityp. 133 
GRI 302-4Reduction of energy consumptionp. 133-135 
GRI 305: 2016EMISSIONS 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 132
GRI 305-1Direct (Scope 1) GHG emissionsp. 133 
GRI 305-2Energy indirect (Scope 2) GHG emissionsp. 133 
GRI 305-3Other indirect (Scope 3) GHG emissionsp. 133 
GRI 305-4GHG emission intensityp. 133 
GRI 305-5Reduction of GHG emissionsp. 133-135 
GRI 308: 2016SUPPLIER ENVIRONMENTAL ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 106-108 
GRI 308-1New suppliers that were screened using environmental criteriap. 106-108 
GRI 400SOCIAL  
PEOPLE CENTRICITY 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 92-94
Net promoter score (NPS)p. 93 
GRI 401: 2016EMPLOYMENT 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 117-119, p. 121 
GRI 401-1New employee hires and employee turnoverp. 120, p. 128 
GRI 402: 2016LABOUR/MANAGEMENT RELATIONS 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 117-119 
GRI 402-1Minimum notice periods regarding operational changesp. 75 
GRI 403: 2016OCCUPATIONAL HEALTH AND SAFETY  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 127 
GRI 403-1Workers representation in formal joint management-worker health and safety committeesp. 129-131 
GRI 403-2Types of injury and rates of injury, occupational diseases, lost days, absenteeism and number of work-related fatalitiesp. 128 
GRI 403-4Health and safety topics covered in formal agreements with trade unionsp. 127 
GRI 404: 2016TRAINING AND EDUCATION 
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 122-123 
GRI 404-2Programs for upgrading employee skills and transition assistance programsp. 122-123 
GRI 404-3Percentage of employees receiving regular performance and career development reviewsp. 119 
GRI 405: 2016DIVERSITY AND EQUAL OPPORTUNITY  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 124-126 
GRI 405-1Diversity of governance bodies and employeesp. 119, p. 124 
GRI 405-2Ratio of basic salary and remuneration of women to menp. 126 
GRI 406: 2016NON-DISCRIMINATION  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 126 
GRI 406-1Incidents of discrimination and corrective actions takenNone 
GRI 412: 2016HUMAN RIGHTS ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 98-108 
GRI 412-3Significant investment agreements and contracts that include human rights clauses or that underwent human rights screeningp. 107-108 
GRI 414: 2016SUPPLIER SOCIAL ASSESSMENT  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 106-108 
GRI 414-1New supplier that were screened using social criteriap. 106-108 
GRI 415: 2016PUBLIC POLICY  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 111-112 
GRI 415-1Political contributionsp. 111 
GRI 417: 2016MARKETING AND LABELING  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 95-96 
GRI 417-1Requirements for product and service information and labelingp. 95-96 
GRI 417-2Incidents of non-compliance concerning product and service information and labelingNone 
GRI 418: 2016CUSTOMER PRIVACY  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 104-105 
GRI 418-1Substantiated complaints concerning breaches of customer privacy and losses of customer dataNone 
GRI 419: 2016SOCIOECONOMIC COMPLIANCE  
GRI 103: 2016
103-1/103-2/103-3
Management approachp. 103-105 
GRI 419-1Non-compliance with laws and regulations in the social and economic areaNone